1) Who we are & how to contact us
nTakwa is an AI software company providing an AI-powered social-commerce platform (“Services”).
Privacy contact: ntakwa@ntakwa.com
General/support/legal: info@ntakwa.com
2) Data we collect
- Account data: name, email, password (hashed), profile details.
- Content data: posts, reactions, messages, files you upload.
- Transaction data: gifts, coins, fees, payout history (via payment partners).
- Device & usage: IP address, device/browser type, logs, diagnostics.
- AI interactions: prompts and outputs (to provide and improve features).
- Support contacts: communications with our team.
3) Why we use your data (legal bases under UK GDPR)
- Contract: to create your account, operate the app, process gifts and payouts.
- Legitimate interests: to secure, improve, and personalize the Services; to prevent fraud and abuse.
- Consent: where required (e.g., certain analytics, marketing, or beta features).
- Legal obligation: to comply with KYC/AML, bookkeeping, and regulatory requirements.
4) Sharing & recipients
- Payment processors: e.g., Stripe Connect, Wise (for identity checks, payments, payouts).
- Service providers: hosting, analytics, storage, customer support tools.
- Authorities: when required by law or to protect rights, safety, and integrity.
We do not sell personal data.
5) International transfers
Where data is transferred outside the UK/EEA, we use appropriate safeguards (e.g., adequacy decisions, Standard Contractual Clauses) as required by law.
6) Retention
We retain data for as long as needed to provide the Services, resolve disputes, comply with legal obligations, and enforce agreements. Financial records may be kept for statutory periods.
7) Your rights
Under UK GDPR you may have the right to access, correct, delete, or port your data; to object or restrict certain processing; and to withdraw consent where applicable. To exercise rights, email ntakwa@ntakwa.com.
You can also lodge a complaint with the UK ICO: ico.org.uk.
8) Security
We use technical and organizational measures (encryption in transit, access controls, monitoring). However, no system is completely secure. Please protect your account and report suspected incidents.
9) Children
nTakwa is not directed to children under 13. If you believe a child provided personal data, contact us to remove it.
10) Cookies & similar technologies
We use cookies for login sessions, preferences, and analytics. You can control cookies through your browser. Some features may not function without essential cookies.
11) Changes
We may update this Privacy Policy from time to time. We will notify you of material changes (e.g., in-app notice or email). Continued use after changes means you accept the updated Policy.
1) Who we are & how to contact us
nTakwa Ltd is an AI software company providing an AI-powered social-commerce platform (“Services”).
Registered Office:
11/5 Groathill Avenue
Edinburgh
EH4 2LL
United Kingdom
Data Protection Contact:
Email: ntakwa@ntakwa.com
This is our designated privacy contact for data protection matters under UK GDPR and EU GDPR.
(Note: nTakwa has not appointed a statutory Data Protection Officer (DPO) as this is not legally required for our activities.
Instead, our Data Protection Contact fulfills this role for queries and regulator communication.)
General, support & legal contact:
Email: info@ntakwa.com